Legal & Policies
Privacy Policy & Information Security Notice
At Letshego Holdings Namibia (“Letshego”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in a lawful, secure, and transparent manner.
1. Collection of Personal Information
We collect personal information directly from you when you engage with us—whether through applications, forms, digital platforms, or other communication channels.
2. Use of Personal Information
Your personal information is used for:
3. Processing applications and managing accounts
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Communicating with you
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Complying with legal and regulatory obligations
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Enhancing customer experience and service delivery
4. Disclosure of Information
We may share your personal information with:
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Subsidiaries, affiliates, and trusted service providers
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Regulatory authorities as required by law
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Credit bureaus or similar institutions
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All third parties are contractually obligated to maintain the confidentiality and security of your information.
5. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorized access or use. We continuously review and enhance our security controls and processes.
Our security policies and procedures cover:
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Physical security
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Computer and network security
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Access control to personal information
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Secure communications
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Security in outsourced activities
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Retention and disposal of information
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Acceptable usage policies
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Governance and regulatory compliance
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Monitoring access and usage
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Incident investigation and response
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When contracting with third parties, we impose strict security, privacy, and confidentiality obligations to ensure your information remains protected.
If your personal information is transferred to another country for processing or storage, we ensure that the recipient provides the same level of protection required by law.
6. Your Rights
We will take reasonable steps to verify your identity before processing any rights-related requests.
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Access to Information
You may request a copy of the personal information we hold about you. Please contact us at:
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Objection to Processing
You may object to the processing of your personal information under certain circumstances. Contact:
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Correction of Information
You may request updates or corrections to your personal information. Contact:
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Deletion of Information
You may request deletion of your personal information unless retention is required by law or for legitimate business purposes.
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Automated Decision Making
You have the right to query decisions made about you through automated processes without human intervention.
7. Cookies and Tracking
Our website may use cookies to improve your experience and collect usage data. You can manage cookie preferences via your browser settings.
8. Changes to This Notice
We may update this notice periodically. Please check our website regularly to stay informed of any changes.
9. How to Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact us:
📞 Customer Call Centre: +264 (0) 61 202 3500
[AS1]Guidance required on the the privacy email address