Banking Fees & Charges
Transparent Pricing for
Your Banking Needs
Clear, straightforward fees for all our transactional banking services. Effective for 2025-2026.
LetsGo Basic & Senior Citizens Basic Banking Account
Affordable and accessible banking for everyone
Affordable banking designed for low-income individuals and senior citizens with minimal monthly income requirements.
Card Fees
Debit Card Annual Fee
N$0.00
Debit Card Replacement
N$140.00
Re-Issue New Pin
N$7.10
ATM Fees
ATM Balance Inquiry
N$4.80
Counter Withdrawal
Min: N$61.66, Max: N$1755.60. Senior citizens aged 60+ get two free in-branch withdrawals per month with the amount not exceeding N$1600.
3% of amount
Withdrawal at other Bank ATM
Max N$35.00. Examples: 0 - N$500 = N$17.77, N$501 - N$1000 = N$30.31, N$1001 - N$1500 = N$35.00
N$5.00 plus N$13.00 per N$500
Other Fees
Monthly Service Fee
N$0.00
External Debit Order Transaction Fee
N$21.95
Internal Debit Order Transaction Fee
N$9.41
Unpaid Stop Order
Min N$6.55, Max N$200.00
1.5% of value
Unpaid Debit Order
Min N$6.55, Max N$200.00
1.5% of value
Instant Pay (NRTC]
N$20.00
EFT 3rd Party Payments (ENCR)
N$5.85
Branch EFT (Internal]
N$94.00
Branch EFT (External)
Min N$116.50, Max N$585.00
1% of transfer value
Dormant Reactivation
N$0.00
Stop Order Transaction fee
N$21.95
Bank confirmation fee
N$0.00
POS Purchase Fee
N$4.70
Stop Payments (Recalls]
N$100.00
USSD Fees
Internal Transfer Beneficiary​
N$4.70​
External Fund Transfers​
N$4.70​
Airtime purchase​
N$1.67
Bill payments​
N$4.70
Wallet transfers
0 - N$500 = N$11.00, N$501 - N$1000 = N$20.90, N$1001 - N$1500 = N$27.69, N$1501 - N$5000 = N$33.00
Varies by amount
Account Benefits
-
No monthly service fees
-
Free debit card annual fee
-
Senior citizens aged 60+ receive two free in-branch withdrawals per month (up to N$1600)
-
Designed for individuals with monthly income ≤ N$2,000
LetsGo & Senior Citizens Account
Affordable and accessible banking for everyone
Standard banking services for individuals with monthly income over N$2,000 and senior citizens.
Card Fees
Debit Card Annual Fee
N$58.00
Debit Card Replacement
N$162.00
Re-Issue New Pin
N$11.40
ATM Fees
ATM Balance Inquiry
N$4.80
Counter Withdrawal
Min: N$61.66, Max: N$1755.60. Senior citizens aged 60+ get two free in-branch withdrawals per month with the amount not exceeding N$1600.
3% of amount
Withdrawal at other Bank ATM
Max N$35.00. Examples: 0 - N$500 = N$17.77, N$501 - N$1000 = N$30.31, N$1001 - N$1500 = N$35.00
N$5.00 plus N$13.00 per N$500
Other Fees
Monthly Service Fee
N$0.00
External Debit Order Transaction Fee
N$29.26
Internal Debit Order Transaction Fee
N$9.41
Unpaid Stop Order
Min N$6.55, Max N$200.00
1.5% of value
Unpaid Debit Order
Min N$6.55, Max N$200.00
1.5% of value
Instant Pay (NRTC]
N$20.00
EFT 3rd Party Payments (ENCR)
N$5.85
Branch EFT (Internal]
N$94.00
Branch EFT (External)
Min N$116.50, Max N$585.00
1% of transfer value
Dormant Reactivation
N$23.00
Stop Order Transaction fee
N$24.04
Bank confirmation fee
N$20.00
POS Purchase Fee
N$6.79
Stop Payments (Recalls]
N$100.00
USSD Fees
Internal Transfer Beneficiary​
N$5.50
External Fund Transfers​
N$5.50
Airtime purchase​
N$2.60
Bill payments​
N$4.70
Wallet transfers
0 - N$500 = N$11.00, N$501 - N$1000 = N$20.90, N$1001 - N$1500 = N$27.69, N$1501 - N$5000 = N$33.00
Varies by amount
Account Benefits
-
No monthly service fees
-
Senior citizens aged 60+ receive two free in-branch withdrawals per month (up to N$1600)
-
Full access to mobile, web, and cellphone banking
-
Designed for individuals with monthly income > N$2,000
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